Delivery Information

Here at Buy Pick’n’Mix Sweets, we pride ourselves in offering an excellent service, from the moment you land on our website to the moment you bite into your first sweet! Part of offering such a great service is fast and reliable delivery! We only use Royal Mail and DPD to fulfill all orders as they both deliver fully tracked and reliable shipping services.

UK Standard Delivery (Tracked) – £3.55

All UK Standard Delivery (Tracked) orders are sent via Royal Mail Tracked 48 which is fully tracked and usually takes 2-4 working days. This option is available for all orders between 0kg and 1kg and costs £3.55. All orders placed before 2pm Monday – Friday will be dispatched on the same day. Orders placed after 2pm on Friday will be processed over the weekend and dispatched on Monday. 

DPD Next Working Day – from £5.70

We offer DPD Next Working Day delivery as a premium alternative to our UK Standard Delivery option. We use DPD’s Next Working Day service which is fully-tracked and extremely fast. You will also recieve Email/SMS updates from start to finish and even a 1-hour timeslot for delivery. This service is available for all orders btween 0kg and 1kg and starts at just £5.70.  All DPD orders will be dispatched on the same day (even on weekends!)

Dispatch and Cut-Off Times

All orders placed before 2pm, Monday – Thursday will be dispatched the same day. On Fridays, all UK Standard Delivery orders placed before 2pm will be dispatched on the same day; all DPD orders placed before 4pm will be dispatched on the same day.

UK Standard Delivery orders placed after 2pm on Friday will be processed over the weekend but not dispatched until Monday. DPD orders placed before 3pm on Saturday and Sunday will be dispatched on the same day. Please refer to Saturday and Sunday delivery options below.

DPD Saturday & Sunday Delivery

Perfect for when those last minute weekend cravings hit! The cut-off for DPD Saturday Delivery is 4pm on Friday – you must select ‘DPD Saturday Delivery’ at the checkout. The cut-off for DPD Sunday Delivery is 3pm on Saturday – you must select ‘DPD Sunday Delivery’ at the checkout. We offer FREE DPD Saturday and Sunday Delivery on all orders over £80!

Delivery Information

Delivery will be made to the address provided during the check-out process. Deliveries will be made between the hours of 9am and 5pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery (if required). If no one is available to accept and sign for the delivery, a re-delivery charge may be incurred.

Returns

As the items that we sell are perishable we do not accept returns. If your order is delivered to you damaged, please contact us immediately in writing by emailing [email protected] along with photographic evidence. If your order arrives in a damaged or faulty condition, we will only offer you a refund for damaged items if you have signed for the parcel as damaged upon receipt. For more information about our returns policy, please refer to our Terms & Conditions.

If you have an issue with your order, or simply just want an update – drop us an email to [email protected] and we’ll respond within 24 hours!

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